Complaints
If something has gone wrong, we want to put it right. Here is how to tell us and what you can expect.
How to complain
Email info@switchharbour.co.uk with your order number, what went wrong and what you'd like us to do. You can also write to us at 19 Davey Road, West Bromwich, B70 9AP, United Kingdom.
What happens next
Response times: [Not yet provided: how quickly complaints are acknowledged and answered]
Complaints about how we handle personal information are acknowledged within 30 days, as the law requires.
Independent advice
If you're not happy with our response, you can get free, impartial advice:
- England and Wales: Citizens Advice consumer helpline — citizensadvice.org.uk, 0808 223 1133.
- Scotland: Advice Direct Scotland — consumeradvice.scot, 0808 164 6000.
- Northern Ireland: Consumerline — nidirect.gov.uk/consumerline, 0300 123 6262.
- Personal information: Information Commissioner's Office — ico.org.uk, 0303 123 1113.
You can also take a claim to court; the small claims procedures in each UK nation are designed for consumers.
Dispute resolution
[Not yet decided: whether SwitchHarbour will offer an independent dispute-resolution scheme. If we do, we'll name it here.]
Last updated 21 October 2026. Details shown in [square brackets] are still being confirmed.